Explore a range of transportation options for your spa getaway
City Center
Xpu Ha
1.7
mi
Airports
Aeropuerto de Playa del Carmen (PCM)
18.0
mi
Cancun (CUN)
52.6
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Really good Culinary Experience
“I was blown away by the food at this resort. Every meal was a delight, with a range of options that catered to every palate. We had dinner at various a la carte restaurants each night and couldn't decide on a favorite because they were all really good! Special shoutout to the Driftwood restaurant, it was perfect to enjoy a meal right by the beach.” view full review
Relaxing Spa Retreat
“The spa experience was truly amazing! I booked a massage at the beach-side facilities and it was well worth the price. The serene atmosphere really helped me unwind, and the treatments we received were both relaxing and professional. I appreciated the nice setting and the quality of service provided.” view full review
Modern and Spacious Rooms
“Our room was beautifully modern and spacious, featuring a jacuzzi for added luxury. The view from the 4th floor was simply dynamite! I loved having a little private space to unwind after a day by the pool. Housekeeping did a great job maintaining cleanliness, making our stay even more enjoyable.” view full review
Comfortable Sleep Experience
“The bed in our room was extremely comfortable, ensuring we got a great night's sleep every night. The room also had pleasant décor and was well-equipped with all necessary amenities. Coming back to such a cozy and inviting space after a day of activities was a highlight of our stay.” view full review
General
Smoking allowed in designated areas
Wi-Fi
Free parking
Safe deposit box
VIP check-in/ -out
Express check-in/ -out
Concierge desk
No pets allowed
24-hour security
Adults only
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Diving
Snorkeling
Horseback riding
Tennis court
Pool tables
Table tennis
Aerobics
Services
Valet parking
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Stores/Commercial services
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Outdoor dining area
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Board games
Children's play area
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Entertainment
Sun terrace
Spa & wellness center
Steam room
Massage
Room features
Air conditioning
Mini-bar
Sitting area
Patio
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Cancun-Tulum Highway Km 95, Riviera Maya, Quintana Roo,
Xpu Ha,
Mexico,
77710,
Quintana Roo
Map view
Cancun-Tulum Highway Km 95, Riviera Maya, Quintana Roo,
Xpu Ha,
Mexico,
77710,
Quintana Roo
City landmarks
Playa Kantenah
4100 ft
Beach
Xpu-Ha Beach
1.5
mi
Events
Playa Saasil Kantenah
3700 ft
Carretera
BioParque Lu'um Balam
4100 ft
Beach
Playa at Grand Palladium Kantenah Resort
700 ft
Beach
Playa Xpu-ha
1.5
mi
Night club
Rauxa Show
1.8
mi
XPuha
1.6
mi
Av. Cenote Minotauro
Xotik-Ha
1.7
mi
Cenote TajMa Ha
2.0
mi
Taj Mahal Cenote
2.0
mi
Lake
Cenote Azul
2.7
mi
Coba Mayan ruins
2.7
mi
Cenote Minotauro
2.2
mi
Quintana Roo
Mayan Underworld
2.3
mi
Bel Air Animal Park
2.3
mi
Quintana Roo
Cenote Abierto
2.5
mi
Carretera Tulum-Playa del Carmen
Jardin Del Eden Cenote
2.7
mi
Federal Highway Chetumal _ Puerto Juarez Km. 266.3 At Barcelo Maya Beach
Dolphinaris Barcelo
2.9
mi
Blue Cenote
2.7
mi
Quintana Roo
Cenote Eden
2.7
mi
Nature reserve
Kantun Chi
2.8
mi
Cenote Ponderosa
2.7
mi
Quintana Roo
Cenote, Garden of Eden
2.8
mi
Ecopark Katun Chi
2.8
mi
Hwy 307 Km 269
Cenote Cristalino
2.9
mi
Dolphinus Barcelo
2.9
mi
Cenote Chikin-Ha
2.9
mi
Ruin
Adoratorio
3.6
mi
Nearby
Kantenah Bay
400 ft
Reviews and Ratings
<br />
Feedback from previous guests about their experience.
72%
loved the resort and would return for another relaxing stay
Lush grounds
Exceptional staff
Cold swim-up pool
Infrequent shuttle service
7.2/10
Very good
Rooms
7.6
Location
7.2
Service
7.4
Dining
6.8
Guest reviews
7.2/10
based on 5 reviews
8.9
8.9/10 based on 72 reviews
Charles
United Kingdom,
January
2025
7.0/10
My stay at this resort was both enjoyable and unsettling. On one hand, the property is well-kept and offers a beautiful beach for relaxation. The staff was friendly and made me feel welcome. On the other hand, after a disturbing incident during my stay, I felt uneasy about safety protocols and the hotel’s response. While it has its highlights, I would caution potential guests about their experience based on my personal events.
Rooms
7.0
The rooms were spacious and clean but in need of refurbishment. My room was located on the 4th floor, giving me a lovely view of the ocean and palm trees.
Service
6.0
The staff was attentive and cheerful. They made an effort to remember guest names and provided service with a smile. However, their response to my serious incident left much to be desired.
Location
8.0
The resort is situated along a beautiful stretch of beach, which was perfect for relaxation. However, the area wasn’t as lively as I expected.
Dining
6.0
Dining options were decent but could use more variety. Some dishes were delightful while others were just average. The meals didn’t quite meet gourmet expectations.
Facilities
8.0
Facilities like the pool and beach area were well-maintained and enjoyable. However, I didn't feel entirely comfortable using them after my experience.
Albert
United Kingdom,
December
2024
8.4/10
I had an amazing stay at the resort! The grounds are lush and beautiful, and the staff make you feel welcomed right from the start. The rooms were nicely appointed but could use some warmth, especially since the swim-up pool we had access to was quite cold during our visit. Overall, the range of dining options and nightly entertainment was fantastic, which made up for some minor inconveniences with the shuttle service and beach conditions.
Rooms
8.0
We enjoyed our Oceanfront Jacuzzi Swim-up suite, which was spacious and clean. However, it was a bit chilly to use the swim-up pool due to lack of sun throughout the day.
Service
10.0
The service was exceptional, with staff always going above and beyond to ensure we had a great experience. Special thanks to our concierge, Santiago, who was incredibly helpful.
Location
7.0
While the resort is lush and beautiful, the beach area wasn't ideal for swimming due to seaweed. The quieter pools were a nice option for relaxation, though.
Dining
9.0
Dining options were plentiful, with each restaurant offering unique and delicious meals. The sushi at Klay Talay was particularly memorable!
Facilities
8.0
The resort offers a range of facilities, including various pools and nightly entertainment, which were both enjoyable. However, I did notice that shuttle services were not as frequent during peak times.
Lush grounds
Cold swim-up pool
Raymond
United Kingdom,
December
2024
6.8/10
I had a beautiful stay at the resort, with impressive grounds and lovely beach staff. However, I was disappointed with the room service and the difficulty in reserving restaurant spots. The dining options were great, but getting poolside loungers required an early start. Overall, it was an enjoyable vacation, but certain aspects could use improvement.
Rooms
7.0
The room was spacious and well-appointed, though I did experience some issues with a musty smell.
Service
6.0
The service was mixed; while some staff were warm and accommodating, I faced challenges getting timely responses to requests.
Location
7.0
The resort is nestled in a lush setting that's undeniably beautiful, but the beach was not as expected—small and rocky.
Dining
8.0
The dining experience was enjoyable with good food quality, especially the homemade ice cream, but I faced difficulties booking reservations.
Facilities
6.0
The facilities were nice overall, but the swim-up pool was too cold to enjoy during my stay.
Justin
United Kingdom,
November
2024
6.6/10
Our stay at the resort had its ups and downs. On one hand, the beautiful surroundings and clean, spacious rooms were certainly a highlight. However, service inconsistencies and dining options were less impressive. While certain staff members were fantastic, overall service felt hit or miss, which detracted from our experience. The overall value seemed lacking, especially with unexpected extra charges. Still, it had its moments.
Rooms
8.0
The rooms were spacious and nicely designed, with our own hot tub that we loved. However, we did have to be cautious about humidity and keep the doors closed.
Service
6.0
Service was inconsistent. While some staff went above and beyond, there was a noticeable lack of attention from management and some associates, which left us feeling overlooked at times.
Location
7.0
The location was decent, with beautiful views, though access to the beach was limited in some areas. It worked well for a relaxing getaway.
Dining
5.0
Dining was a mixed bag. Some restaurant experiences were good, but breakfast options were limited and disappointing overall.
Facilities
7.0
Facilities like the pool were well-maintained, but limited beach access detracted from the typical resort experience.
Spacious rooms
Inconsistent service
Zoe
United Kingdom,
November
2024
7.6/10
I had a wonderful stay at this beautiful resort! From the moment we checked in with a refreshing glass of champagne to the spacious ocean view swim-up room, my experience was enjoyable. There were some downsides, like the dining options not quite hitting the mark and some confusion with open restaurants. Overall, I appreciated the warm service from the staff and loved the unique experiences like the foam party.
Rooms
8.0
The room was spacious and offered an amazing ocean view from the swim-up balcony. While it felt a bit dated, it was clean and comfortable, with daily maid service.
Service
9.0
Staff were attentive and greeted us with enthusiasm, making sure to meet our needs throughout our stay. It was evident they made an effort to enhance our experience.
Location
7.0
The resort is located in a nice area, but access to a good beach is limited, which could be a downside if you love beach activities.
Dining
6.0
Dining was decent, but I expected more variety and quality from the restaurants. Despite that, I appreciated the numerous options available.
Facilities
8.0
The facilities were lovely, and I enjoyed time by the pool, especially the fun atmosphere near the swim-up bar. However, it can get a bit noisy during the day.
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